Regulations

Terms and Conditions of the online store kluczesoft.pl

DEFINITIONS

  1. ClientIt seems there is no text to translate. Could you please provide the text you would like me to translate? a person being a Client according to the provisions of the Civil Code.
  2. I'm here to help! Please provide the text you would like translated from Polish to English.SellerThe online store Kluczesoft, available at the web address kluczesoft.pl, is operated by Selected Supply Sp. z o. o. headquartered in Warsaw, registered in the National Court Register by the District Court in Warsaw, Economic Department of the National Court Register under the number KRS 0000765817, with a share capital of 5000 PLN, NIP 7272834817, REGON 382263574. 
  3. Client- every entity making purchases through the Store.
  4. Account- The function of the Store allows the Customer to use the available Store features assigned to a specific type of Account, including purchasing Products. 
  5. Buyer - a natural person, legal entity, or organizational unit using the Store for the purpose of purchasing Products. 
  6. Offer - information provided by the Seller and displayed in the Store regarding the terms of sale of the Product. 
  7. Store- an online store operated by the Seller at the website address www.kluczesoft.pl  
  8. Distance contract- an agreement concluded with the Client within an organized system for concluding contracts remotely (within the Store), without the simultaneous physical presence of the parties, exclusively using one or more means of remote communication until the moment the contract is concluded.
  9. Regulations- these store regulations.
  10. Order- a declaration of the Client's intent made through the Order Form and directly aimed at concluding a Product Sales Agreement.
  11.  Registration form- a form available in the Store that allows the creation of an Account.
  12. Order form- an interactive form available in the Store enabling the placement of an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
  13. Basket– a component of the Store's software where the Products selected by the Customer for purchase are visible, and there is also the possibility to establish and modify the Order details, particularly the quantity of products.
  14.  Product- available in the Store, an item or service that is the subject of a Sales Agreement between the Customer and the Seller.
  15. Sales Agreement- a sales agreement for the Product concluded or entered into between the Customer and the Seller via the Store. The Sales Agreement is also understood to mean - depending on the characteristics of the Product - a service agreement and a contract for specific work.

TECHNICAL REQUIREMENTS

  1. To use the Store, including browsing the Store's assortment and placing orders for Products, the following are necessary:
    1. 16.1.an end device with internet access and a web browser such as Chrome, Safari, Firefox, Edge, or Opera
    2. 16.2.active email account
    3. 16.3.enabled cookie support.

GENERAL INFORMATION

  1. These Terms and Conditions constitute the regulations for the service provided electronically by the Company, as referred to in the Act on the provision of electronic services.
  2. Based on the Regulations, the Company provides a service to Customers registering in the Store, which involves maintaining an Account that enables making purchases in the Store.
  3. To the fullest extent permitted by law, the seller is not liable for disruptions, including interruptions in the operation of the Store, caused by force majeure, unauthorized actions of third parties, or incompatibility of the online Store with the Client's technical infrastructure.
  4. Browsing the Store's assortment does not require creating an Account. Customers can place orders for Products available in the Store's assortment either by creating an Account in accordance with the Terms and Conditions or by providing the necessary personal and address information required to process the Order without creating an Account.
  5. The prices listed in the Store are given in Polish złoty and are gross prices (including VAT).
  6. The final amount to be paid by the Customer consists of the price of the Product and the delivery cost (including fees for transportation, delivery, and postal services), which the Customer is informed about on the Store's pages during the Order placement process, including at the moment of expressing the intention to enter into the Sales Agreement.
  7. In the case of an Agreement covering a subscription or the provision of services for an indefinite period, the final (ultimate) price is the total price including all payments for the billing period.
  8. When the nature of the subject of the Agreement does not reasonably allow for the prior calculation of the final (ultimate) price, the information about the method by which the price will be calculated, as well as the fees for transport, delivery, postal services, and other costs, will be provided in the Store in the Product description.

Creating an Account in the Store

  1. To create an account in the Store, you must fill out the registration form. It is necessary to provide the following information: email, address, password, first and last name.
  2. Creating an account in the store is free.
  3. Logging into the account is done by entering the username and password established in the registration form.
  4. The client has the option at any time, without providing a reason and without incurring any charges, to delete their account by sending a relevant request to the Seller, particularly via email or in writing to the addresses provided in the Terms and Conditions.

ORDER PLACEMENT RULES

  1. To place an Order, you must:
    1. 29.1.log in to the Store (optional);
    2. 29.2.select the Product being the subject of the Order, and then click the "Add to cart" button (or equivalent);
    3. 29.3.log in or use the option to place an Order without registration;
    4. 29.4.If the option to place an Order without registration is chosen - fill out the Order Form by entering the recipient's details and the address where the Product is to be delivered, select the type of shipment (method of Product delivery), and enter invoice details if they are different from the recipient's details.
    5. 29.5.submit the required declarations and click the "Order and Pay" button, and confirm the order by clicking the link sent in the email message;
    6. 29.6.Choose one of the available payment methods and, depending on the payment method, pay for the order within a specified period. 

PAYMENTS AND SETTLEMENTS 

  1. The customer makes a payment for the Product through the payment methods provided in the Store. In the case of payments using methods provided by third parties, the customer is required to familiarize themselves with the terms and conditions of that provider, and the Seller is not responsible for issues related to such payments. 
  2. If the Customer chooses to pay by bank transfer, electronic payment, or credit card, the Customer is required to make the payment within 7 calendar days from the date of the Sales Agreement; otherwise, the order will be canceled.
  3. At the moment the payment is posted to the Seller's bank account, the obligation to pay under the Sales Agreement incumbent on the Client is fulfilled, and the Order is considered paid.
  4. The client agrees to the issuance and sending of invoices and other documents related to the Sales Agreement in electronic form to the email address provided during the Account registration.
  5. The invoice will be issued with the Client's details specified in their Account. The Seller is not responsible for incorrect data on the invoice or other documents resulting from information provided by the Client.  incorrect or outdated data.
  6. The invoice or another document will be sent to the Client as an email attachment or as a download link in the Account or on an external service.
  7. Detailed information about delivery methods and acceptable payment methods can be found on the Store's pages.

EXECUTION OF THE SALE AGREEMENT

  1. The conclusion of the Sales Agreement between the Customer and the Seller occurs after the Customer submits an Order using the Order Form in the Store. 
  2. Upon placing an Order, the Seller promptly confirms its receipt and simultaneously accepts the Order for processing. The confirmation of receipt and acceptance of the Order is carried out by the Seller sending the Customer an appropriate email to the email address provided during the Order placement. This email contains at least the Seller's statements regarding the receipt and acceptance of the Order for processing, as well as confirmation of the conclusion of the Sales Agreement. The Sales Agreement between the Customer and the Seller is concluded when the Customer receives the aforementioned email.

Product Complaints

  1. The seller is obliged to deliver a Product to the Customer that is free from defects. 
  2. The responsibility for the order, including any defects of the Product, lies with the Seller.  
  3. Complaints regarding the Sales Agreement should be directed by the Client directly to the Company. 
  4. The company will respond to the complaint within 14 days from the date of receipt of the complaint. 

CONTRACTUAL OBLIGATION FOR THE PROVISION OF SERVICES

  1. Contracts for the provision of electronic services between the Client and the Seller regarding the creation and management of an Account are concluded for an indefinite period. 
  2. The client may terminate the agreement mentioned in point 43 without providing a reason, with immediate effect, by deleting the account using the appropriate function in the account settings or by submitting a termination notice to the Seller's email address. 
  3. The seller is entitled to change the Terms and Conditions only for valid reasons, provided that the customer is informed of the planned changes in advance via an email sent to the address associated with the customer's account, at least 14 days before the planned change.
  4. The following are considered important reasons for terminating or amending the Regulations:
    1. 46.1.dostosowanie services referred to in the Regulations to the legal provisions affecting them,
    2. 46.2.zmianOr the introduction of new public-law charges that affect the provision of services,
    3. 46.3.poprawThe functionalities of the services mentioned in the Terms of Service or actions aimed at increasing the competitiveness of the services or the Store;
    4. 46.4.popraw"the security of provided services or the Store;"
    5. 46.5.zmiany costs of services provided by external suppliers, maintenance and infrastructure servicing costs utilized in the provision of services as mentioned in the Terms and Conditions.
  5. In the event that the Client does not object to the planned changes before they come into effect, it is assumed that they accept them.
  6. The client may refuse to consent to the changes in the Terms and Conditions, which will result in the termination of the contract when the changes to the Terms and Conditions come into effect. To do this, the user should send a message indicating their non-acceptance of the changes to the Terms and Conditions to the company's email address.

RIGHT OF WITHDRAWAL FROM THE SALES CONTRACT 

  1. The customer may withdraw from the Sales Agreement within 14 days without providing any reason.
  2. The period specified in point 49 begins with the delivery of the Product to the Customer or a person designated by them. 
  3. In the case of a Sales Agreement that includes multiple Products delivered separately, in batches, or in parts, the period specified in point 49 starts from the delivery of the last item, batch, or part.
  4. The customer may withdraw from the Sales Agreement by submitting a statement of withdrawal to the Seller. To meet the deadline for withdrawal from the Sales Agreement, it is sufficient for the Customer to send the statement before the deadline expires.
  5. The statement of withdrawal from the Sales Agreement should be sent to the Seller electronically by sending the statement to the Seller's email address. The statement can also be submitted using a form, the template of which constitutes attachment no. 1 to these Terms and Conditions. 
  6. The seller will promptly send the customer a confirmation of receipt of the statement of withdrawal from the Sales Agreement to the email address provided by the customer.
  7. The Seller will refund the Customer all payments received from the Customer promptly, but no later than 14 days from the day on which the Seller was informed about the withdrawal from the Sales Agreement.  
  8. The Seller will make the refund using the same payment methods that were used by the Customer to pay for the Order, unless the Customer agrees to a different solution. 
  9. The right to withdraw from a distance contract does not apply to the Customer in relation to contracts:
    1. 57.1.o the provision of services, if the Seller has fully performed the service with the explicit consent of the Client, who was informed before the commencement of the service that upon the Seller's fulfillment of the service, they would lose the right to withdraw from the contract;
    2. 57.2.w the price or remuneration of which depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the deadline for withdrawing from the contract;
    3. 57.3.w the subject of which is a non-prefabricated item, produced according to the Buyer's specifications or intended to meet their individualized needs;
    4. 57.4.w the subject of which is a good that is perishable or has a short shelf life;
    5. 57.5.w The subject of the service is an item supplied in a sealed package, which cannot be returned after the package is opened due to health protection or hygiene reasons, if the package has been opened after delivery;
    6. 57.6.w the subject of which are items that, after delivery, due to their nature, become inseparably connected with other items;
    7. 57.7.w the subject of which is the provision of sound or visual recordings or computer programs supplied in sealed packaging, if the packaging has been opened after delivery;
    8. 57.8.o delivery of newspapers, periodicals, or magazines, except for subscription agreements;
    9. 57.9.o provision of services in the areas of accommodation, other than for residential purposes, transportation of goods, car rental, catering, services related to leisure, entertainment events, sports or cultural activities, if the contract specifies the date or period of service provision;
    10. 57.10.dostarczanie Digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the Customer before the expiration of the withdrawal period and after being informed by the Seller about the loss of the right to withdraw from the contract.
  10. The Seller will refund the payment using the same payment methods that were used by the Customer in the original transaction, unless the Customer expressly agrees to a different solution that will not incur any costs for them.

OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND CLAIMS

  1. Detailed information regarding the possibility for the Client to use out-of-court methods for handling complaints and claims, as well as the rules for accessing these procedures, are available at the offices and on the websites of the district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodeship Trade Inspection Offices, and at the following web addresses of the Office of Competition and Consumer Protection:

http://www.uokik.gov.pl/spory_konsumenckie.php

http://www.uokik.gov.pl/sprawy_indywidualne.php 

http://www.uokik.gov.pl/wazne_adresy.php. 

Contact with the store

  1. Seller's Address: Selected Supply Sp. z o.o., Hoża 86/410, 00-682 Warsaw, Poland
    1. 60.1.Seller's email address:[email protected]
    2. 60.2.Seller's bank account number 88 1140 2004 0000 3502 7872 9392
    3. 60.3.The customer can communicate with the seller using the addresses provided in this paragraph.
    4. 60.4.The client can communicate with the seller by phone from 9 AM to 5 PM on business days.

OTHER

  1. An entrepreneur with consumer rights is covered by the protection provided by the relevant legal regulations, i.e., in the scope of:
    1. 61.1.prohibited contractual terms — the so-called abusive clauses,
    2. 61.2.liability under warranty for physical and legal defects,
    3. 61.3.Right of withdrawal from a distance contract.